Whalley Physiotherapy


To help you understand and prepare for your treatment, these are the most commonly asked questions we receive from clients.

Please contact us directly to discuss any other questions or concerns you may have.

Physiotherapy is the most widely used way to help patients to recover from their injuries and is a key factor in patient care within the major health organisations such as the NHS. It is an essential and integral part of the services recommended by Consultants and GPs in the UK.

Professional standards within the sector are extremely high and are established by the Health Professions Council (HPC) and the Chartered Society of Physiotherapy (CSP). Our physiotherapists are members of the HPC & the CSP and practice according to their standards of practice and care.

Our therapists are fully qualified and are members of the Chartered Society of Physiotherapy. They have undertaken a minimum of 3 years training and have extensive experience working within key organisations such as the NHS.

You are welcome to discuss the experience and qualifications of our therapists to satisfy yourself of their suitability.

Simply give us a call or drop in to the clinic to make an appointment to suit your own commitments. Our friendly reception staff will make an initial appointment for you and then help you with arrangements for further treatment sessions where necessary, after your first consultation.

If your doctor or consultant has referred you for physiotherapy, simply call our office for an appointment in the normal way, but please remember to bring your referral letter when you come to the clinic for your appointment.

It is not necessary for you to see a doctor prior to physiotherapy, unless your insurance company stipulates this.

If you are paying for treatment independently and not through a health insurance arrangement, you do not need a doctor’s referral before seeing a therapist.

We may contact your GP or ask you to visit them if we feel this is necessary.

Initial assessments typically take between 30 – 45 minutes with follow up appointments typically lasting up to 30 minutes.

On the initial visit your therapist will undertake a thorough assessment, asking you about the problem and your general health followed by a physical assessment to determine the cause of the problem.

This assessment will enable your therapist to make an accurate diagnosis of the problem . Following discussion of the diagnosis and the proposed treatment, it is usual for the treatment itself to begin at this first appointment.

In general you should wear loose fitting, comfortable clothing to physiotherapy.

Depending on the problem area under treatment, you may need to undress to your underwear to enable your therapist to clearly access the area requiring treatment.

Please bring the following with you (if appropriate) for your initial appointment:

  • Referral letter from your Consultant or GP
  • Health Insurance details (claim forms/numbers)
  • Any information you ,may have regarding your condition (scan / X-ray reports)
  • Any supports, appliances, walking aids or exercise sheets which you are currently using

We do treat children with musculoskeletal problems However, we ask that all patients under 16 years of age are accompanied throughot by an adult – preferably a family member. We may, in certain instances, request administration forms be signed by the responsible adult on their behalf.

Our therapists who deal with children are specifically training in this area and are CRB checked.

Please feel free to discuss your needs and concerns with us.

Payment for all treatments is required at the time of each session you attend, unless arrangements are in place with your health insurance provider.

Cash, and credit/debit card are welcome.